Cancellation Policy: The ongoing outbreak of COVID-19 has resulted in an increased number of travel restrictions and event cancellations. To accommodate these unexpected changes to our customers’ travel plans, Scootaround has deemed it appropriate to make the following temporary amendments to our cancellation policy:
If your Cruise has been canceled as a result of COVID-19 (i.e. not canceled by the renter), we will be providing:
If your Event has been canceled as a result of COVID-19 (i.e. not canceled by the renter), we will be providing:
If you are canceling a Hotel/Residential booking as a result of a location or establishment being closed due to COVID-19, we will be providing:
We recognize the impact that the coronavirus has had upon our customers travel plans. These policy updates waive all cancellation fees, including our typical ‘short notice’ fee, for any rental that is affected by an event/cruise cancellation or location closure.
All other cancellations will be subject to our standard cancellation policy. For more information, please review the rental confirmation email you received from us when you booked.
Equipment Sanitization: While it has always been Scootaround’s policy to thoroughly clean our mobility equipment prior to each rental, we are taking steps to ensure our equipment receives additional sanitization during this period. These measures include:
We will maintain these standards as we continue to evaluate the situation.
Shipping Times: Due to the ongoing coronavirus outbreak, mobility equipment devices and accessories purchased through scootaround.com/shop may have shipping times that exceed the standard 5 to 7 business days. If you have questions about revised shipping times or would like to place an order, please contact our Sales Team at 1-888-441-7575 (option 3) or purchase online.
More information: For more information about coronavirus, visit the CDC website.
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