Frequently Asked Questions

What types of equipment and services does Scootaround provide?

Scootaround provides an array of special needs equipment for cruise passengers and other travelers. Some of our most popular rental items include wheelchairs, power mobility scooters, powerchairs, walkers, rollators, oxygen, portable oxygen concentrators (POC) and other bed and bathroom safety items.

We also provide our consumers with the opportunity to purchase the products we rent. Visit our Online Store for a list of all our products.

Many of our locations also offer four-wheeled scooters, powerchairs and manual wheelchairs. Click here for more information about the different vehicles we provide.

Can I rent a scooter to visit another country?

Yes, as long as the rental is picked up and returned to one of our 2500+ North American locations (we currently provide land rental delivery locations only in the United States and Canada). As always, if you’re planning a trip to a foreign country and would like our help to arrange for a personal transport vehicle, give us a call at 1-888-441-7575 - we’ll speak with you about equipment power and charging requirements and other details you may need to know. Scootaround operators can be reached 24/7.

  • UK Residents: If you are a UK resident and wish to make a rental or sales enquiry, please contact Scootaround toll-free at 0-800-520-0450
  • Mexico Residents: If you are a Mexico resident and wish to make a rental or sales enquiry, please contact Scootaround toll-free at 01-800-681-8045.
  • Denmark Residents: If you are a Denmark resident and wish to make a rental or sales enquiry, please contact Scootaround toll-free at 8083-0077.
  • France Residents: If you are a France resident and wish to make a rental or sales enquiry, please contact Scootaround toll-free at 0805-080377.
  • Spain Residents: If you are a Spain resident and wish to make a rental or sales enquiry, please contact Scootaround toll-free at 900-905-424. 

How do I rent mobility equipment?

It's easy! You can book your rental online through our Rental Page or visit our Rental Process page for a breakdown of the 5 easy steps.

Also, check out the top things to consider when renting a wheelchair or mobility scooter.

How fast can I book mobility equipment?

To ensure equipment availability, we recommend that you contact us at least 48 hours in advance for land-based rentals. For cruise-based rentals, we recommend at least 5 business days. Of course, in an emergency situation, we’ll try to get you the equipment you need as fast as we can.

How do I operate a mobility scooter from Scootaround?

Check out these videos on how to operate our most popular mobility scooters:

What are some tips for safely using my scooter?

How do I disassemble a Scootaround transportable scooter?

Does Scootaround sell special needs equipment?

Yes! Scootaround customers can purchase new mobility equipment at Scootaround’s discounted prices. Visit our Online Store to browse all the products we have available.

For any further assistance, please call us toll-free at 1-844-664-7467 or email [email protected] for additional details.

Who do I call if my equipment breaks down?

Scootaround operators can be reached 24/7 through our toll-free number: 1-888-441-7575.

I am heavier than the average person. Will the equipment be suitable for my needs?

Yes. Many of our locations stock equipment suitable for the needs of heavier customers, where regular equipment would not be suitable. Call us toll-free at 1-888-441-7575 and let us know what you need - and we’ll do our best to help!

What are your rental rates?

Our rental rates vary according to the destination, rental duration, and your requested pick-up / drop-off points. Please note that all quotes are provided in US dollars.

Our prices are always all-inclusive, so you don’t need to worry about any hidden fees, including taxes, deposits, or shipping / delivery charges. We guarantee you will always be quoted the most economical rental package available to meet your needs.

You can check your quoted rate online at our Get a Quote Page or call us toll-free at 1-888-441-7575 to get your free customized quote.

How do I pay for the equipment rental?

Scootaround accepts payment by major credit cards including Visa, MasterCard, American Express and Discover.

Due to the international nature of our business, all prices are quoted / billed in US dollars.

Where do I pick up and drop off the equipment?

Scootaround will deliver the equipment right to your hotel, residence, venue or cruise ship port.

For hotel rentals, simply leave the equipment at the hotel bell desk.

For cruise ship rentals, you can leave the equipment at the location where you picked it up - generally, the lower gangway or embarkation desk (this differs depending on the cruise line).

Call us toll-free at 1-888-441-7575 and we’ll help make the most convenient delivery arrangements for you.

When do I recharge the equipment's batteries?

The battery on your personal transport vehicle requires charging each day - just plug the power cord into a standard outlet at the end of the day and allow it to charge overnight. Some equipment will have a built-in charger, while others will come with a separate off-board charger. Our reps will ensure you understand how to use the personal transport vehicle you’ve rented, and you can always call us toll-free at 1-888-441-7575 if you have any questions.

Will the equipment fit into the trunk of a car?

Transportable scooters can be disassembled and loaded into the trunk of a medium to full-sized car (with the heaviest piece weighing between 35 and 60 pounds).

Standard/Heavy Duty scooters and powerchairs cannot be disassembled and are more suitable to be transported in a minivan or SUV.

If you’re not sure what kind of car to rent to accommodate your scooter rental, please call us at 1-888-441-7575 and we’d be happy to make a recommendation!

Will a Scootaround electric mobility scooter fit through the cabin door?

All Scootaround Transportable electric mobility scooters will fit through any stateroom door onboard your cruise ship. Some larger pieces of equipment may need larger door widths and typically require you to book an accessible stateroom.

How many locations do you have?

Scootaround provides service in more than 2500 locations across North America, and we’re adding new cities all the time! Visit our locations page for a list of our most popular rental destinations.

If you cannot find your location on the list, call us toll-free at 1-888-441-7575 and we can talk about your options and help you make arrangements.

Which ports does Scootaround service?

Scootaround is a global company and provides rental equipment in most major cruise ports worldwide. Visit our cruise ports page for a complete and up-to-date list.

If you cannot find your location on the list, call us toll-free at 1-888-441-7575 and we can talk about your options and help you make arrangements.

I'm a Travel Agent. Can I book your service for my clients?

Yes! We welcome Travel Agent inquiries. Read more about our programs for travel agents - or call us at 1-888-441-7575 to learn more.

Do you have any other general troubleshooting tips?

Yes! Please click here to visit our Scooter Maintenance and Troubleshooting pages.

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